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Care Topic *
Care Type
RFI - Request for Information
Question - How do I do something
Problem - Something is not working the way I expected it to work, or is causing errors
Incident - Service outage, system is down
Functional Change - I would like it to work differently than it works today
Severity / Impact
Sev C - No Business Impact
Sev B - Business Impact
Sev A - Urgent Business Impact
Customer/Portal User *
Description-Care
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